# Operational controls — Safe behaviour

This page is for **support leads** and **authorised operators** who need to know when and how to pause the AI or check status.

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## 1. Kill switch (pause AI)

**What it does:** When activated, **new** customer messages **do not** get normal AI replies; they are treated as **human handoff** (exact wording is configured in the system).

**When to use:**

- Incident or incorrect answers.
- Compliance review.
- Maintenance window where you want **only humans** to talk to customers.

**How to activate:**

- **Telegram:** authorised bot commands (see deployment and `docs/` for command list).
- **Dashboard / API:** HTTP endpoints if exposed by your deployment (see technical documentation).

**How to resume:** Use the paired **resume** action so the AI handles traffic again.

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## 2. Status / health

**Health check:** `GET /health` returns a simple `{ "status": "ok" }` for monitoring.

**Stats:** A JSON stats endpoint exists for **conversation counts** and **RAG** document counts (technical details in the project source tree). In production, protect these endpoints with **authentication** or **network rules**.

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## 3. Web demo dashboard

If your deployment includes the **web demo** page:

- Treat it as **internal or UAT** unless you deliberately expose it.
- Use **password protection** (dashboard Basic Auth) when the URL is reachable from the internet.

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## 4. Escalation reminders

**Telegram** may send **reminder** messages if an escalation stays **pending** for a configured time. Use your internal **SLA** to clear or assign those cases in **LiveChat**.

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## 5. Contacts and credentials

- **LiveChat** login and **SuperBO** access are issued by your organisation; store them per your **security policy**.
- **Do not** share API keys, tokens, or group IDs in unsecured chat or email.

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## 6. Vendor / implementation support

For defects, integration changes, or knowledge-base ingestion, use the **support channel** defined in your project agreement (ticket system, email, or designated contact).

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Return to [README.md](README.md).